How can I access my video call

ExpertBox video calls let you have high-quality meetings with experts wherever you are in the world. A video call becomes available 15 minutes before an appointment begins. Keep reading to learn how to join a video call:

What to expect:

  • Once you’ve booked an appointment, you’ll receive a booking confirmation email with information about the appointment and a link to the video call.
  • You can join a video call in a single click from your web browser. There’s no need to create an account or download anything.
  • If you’ve booked an appointment, you can cancel or reschedule it as needed. You can also invite other people to join it. To do these things, you need to create an ExpertBox account. 

If you booked an appointment

There are two ways to access a video call if you booked the appointment:

Join the video call via a link

Once you’ve booked an appointment, you’ll receive an email with information about it and a link to your video call. Here’s how to join a video call using this link:

  1. Open your booking confirmation email.
  2. Click the Join video call link.

Tip: If you want to invite other people to join your appointment or if you need to cancel or reschedule it, you will need to create an ExpertBox account and log in.

  1. Enable or disable your microphone and camera.  
  2. Enter your name and click Join video call to join.

Join a video call in your account

Once you’ve created your ExpertBox account, you can access all the appointments you’ve booked in one place. Here’s how to join a video call from your account:

  1. Log into your ExpertBox account.
  2. Go to Appointments.
  3. On the card for the appointment you want to join, click Join video call.

  1. Enable or disable your microphone and camera.  
  2. Click Join video call to join the call.

Tip: Join the call preview beforehand to test your headphones and microphone.

If someone invited you to join a call

If someone invited you to join a call, you can join in a single click via your browser. You don’t have to create an account or download anything.

Keep in mind: Video calls become available 15 minutes before an appointment starts.

Here’s how to join a video call via the invite link:

  1. Copy the link to the video call and paste it in the address bar in your browser. If you were invited by email, simply open the invitation email and click Join video call.

  1. Enable or disable your microphone and camera.  
  2. Enter your name and click Join video call to join.

Tip: Join the call preview beforehand to test your headphones and microphone.

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