Have a video call with expert

Talk with experts face to face, wherever you are in the world. A video call becomes available 15 minutes before an appointment begins. Keep reading to learn how to have high-quality video calls with  ExpertBox:

Tip: For a list of control keys to use during video calls, read about video call basics.

Join a call

A video call becomes available 15 minutes before an appointment begins, and you can join it in a single click via your web browser. Read our guide to learn how to join a video call:

Invite people to a video call

The client who booked an appointment can invite people to join the video call even when it has already started. Read our guide to learn how.

Share your screen with call participants

During a call, any participant can share their screen. Here’s how:

  1. Click the Share your screen icon.

  1. Choose to present the entire screen, a specific application window, or a browser tab.
  2. Click Share.
  3. To finish presenting, click the Share your screen icon again. 

Chat during a call

Use the in-call chat to write text messages to all call participants. You can open the chat by clicking the Chat icon.

  1. At the bottom right, click the Chat icon.

  1. Enter a message.
  2. Click Send.

Keep in mind: You cannot see messages sent before you joined a call, and once you leave a call, you will no longer be able to access messages from within that call.

Pin a video

If you want to focus on a video of a particular participant, you can pin it to the screen. The video will stay pinned regardless of who’s talking or sharing their screen. Here’s how to pin a video:

  1. Hover over the video you want to pin.
  2. Click the Pin icon.

To unpin a video, hover over the pinned video and click the Unpin icon.

Leave a call

When you’ve concluded your video call, click the End call icon. Then click Leave meeting in the window that opens to end the call.