Deactivate a team member's account

Workspace owners and administrators can deactivate a team member’s account. A deactivated account cannot be accessed, and clients can’t book appointments with team members whose accounts are deactivated.

What to expect:

• Team members can deactivate their own accounts, or an account can be deactivated by a workspace owner or administrator.
• Only workspace owners or administrators can reactivate accounts.
• Workspace owner accounts can’t be deactivated. If you’re a workspace owner, you’ll need to transfer ownership first before deactivating your account.
  

Tip: Deactivating an account won’t delete any data, messages, or files associated with the account. Team members will regain access to their accounts if they’re reactivated.

Deactivate a team member’s account

Workspace owners and administrators can deactivate a team member’s account from the list of team members and from expert profiles.

Keep in mind: You can’t deactivate an account of a team member who has active, upcoming appointments. Before you can do so, the team member will need to cancel or complete those appointments.

From the list of team members

1. Go to Manage team.
2. In the list of team members, hover over the team member whose account you would like to deactivate and click the three-dot icon.
3. Select Deactivate.
   
   

   

4. Click Deactivate to confirm.
   

The team member’s account will be deactivated immediately, and the team member will be logged out of the workspace.

From the expert profile

1. Go to Manage team.
2. In the list of team members, click on the team member whose account you would like to deactivate to open their profile.
   
3. In the General information section, click the Edit icon.
   
   

4. Go to the Account tab and move the toggle in the Team member status section to deactivate the account.
   
   

The account will be deactivated immediately, and the team member will be logged out of the workspace.

Reactivate a team member’s account

Once a team member’s account is reactivated, the team member regains access to their profile and data and the ability to be scheduled for appointments. There are two ways to reactivate  a team member’s account:

• from the list of team members 
• from the Expert profile 
  

Keep in mind: Only workspace owners and administrators can reactivate accounts.

From the list of team members

3. Go to Manage team.
4. In the list of team members, hover over the team member whose account you would like to reactivate and click the three-dot icon.
   
5. Select Activate.
   
   

4. Click Activate to confirm.
   

The account will be activated immediately, and the team member will regain access to their profile with all data and the ability to book appointments.

From the expert profile

1. Go to Manage team.
2. In the list of team members, click on the team member whose account you would like to reactivate to open their profile. You can filter experts by status to easily find the one you’re looking for.
   
   
3. In the General information section, click the Edit icon.
   
   

4. Go to the Account tab.
5. Click the toggle in theTeam member status section to activate the account.
   

The account will be reactivated immediately and the team member will regain access to their profile with all data and the ability to to be scheduled for appointments.