Record video calls

If you have a Pro or Plus subscription plan, you can record video calls to watch them later. You can download your recordings, but you don’t have to as ExpertBox safely stores them in the cloud.

Keep in mind: Your storage space is limited by your subscription plan and storage package. If you exceed your storage limit, older files will be automatically deleted. To get more space, you can upgrade your storage plan.

Keep reading to learn how to:

What to expect:

  • Video call recording functionality is available only to ExpertBox accounts with a Pro or Plus subscription plan.
  • You need to enable the video call recording option in your service settings to record calls.
  • Only the expert host can record a video call.
  • When ready, the recording will be available to both expert and client hosts as well as to workspace administrators.

Enable video recording  

To enable video recording, you or your workspace administrator needs to activate this option in your service settings. Here’s how:

  1. Go to Services > All services.
  2. Find the service for which you want to enable recordings and click the three-dot icon on the right.
  3. Choose Edit.
  4. Go to Settings and scroll down to see the Video recording options.
  5. Click the toggle to allow experts to record video calls.
  6. Click Save.

Start and pause recordings

When you’re on a video call, you can start recording by clicking the Record icon. This will record videos of all call participants with a turned-on camera/shared screen along with all audio.

All call participants can see that video is being recorded. Want to keep something off the record? Simply click the Pause icon.

Access recordings

After the call, you’ll get in-app and email notifications when the video call recording is ready. You can then access the recording from the Video call recordings section on your appointment card.

Keep in mind: Video call recordings are available only to expert and client hosts and to workspace administrators. If you need to share a recording with someone you invited to the appointment, you can download the recording.

Recording layout

The video call recording will display a grid layout with videos of all participants who had their cameras turned on.

If someone was sharing a screen, the recording will show only the shared screen for the duration of the screen sharing.

View recordings

You can watch your recordings without downloading them. Here’s how:  

  1. Go to Appointments and click on an appointment that was recorded.
  2. Click on the recording.
  3. Click the Play icon.

Download recordings

If you want to save a copy of a video call recording on your device:

  1. Go to Appointments and click on the appointment that was recorded.
  2. Click the Download icon next to the recording.

Delete recordings

Keep in mind: Once deleted, recordings are removed both for you and your client. They cannot be restored, so delete carefully.

If you’re out of storage space, you can delete recordings. Here’s how to do that:

  1. Go to Appointments and click on an appointment that was recorded.
  2. Click the Delete icon next to the recording.

  1. Select Delete to confirm.

Tip: Find out what storage packages we offer and learn how to upgrade your space.