Accept or decline a reschedule request
Plans change, and sometimes an expert may ask you to reschedule an appointment. If this happens, you’ll get an email notification and will be able to choose a new time for your meeting.
Keep in mind: To reschedule or cancel your appointment, you need to have an ExpertBox account.
Once you’ve created an account and logged in to ExpertBox, you can accept or decline a reschedule request. Here’s how to do it:
To accept a reschedule request:
- Go to the Appointments tab and click on the appointment with a Reschedule requested badge.
- Click Select new time below the message from the expert.
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Select a new date and time and click Next.
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Click Reschedule again to confirm.
To decline a reschedule request:
If you can’t have a meeting at another time, you can decline the reschedule request. In this case, your appointment time will stay the same.
Keep in mind: The expert might still cancel the appointment.
Here’s how to decline the reschedule request:
- Go to the Appointments tab and click on the appointment with a Reschedule requested badge.
- Click Decline below the message from the expert.
- Select Decline again to confirm.
